RETURN & REFUND

CORE MOTORSPORTS GMBH
Company Registration Number: VR5591 AACHEN
Address: Bahnhofstraße 24, 92318 Neumarkt, Germany
Tel: +49 1521 6729629
Email: info@coremotorsportsgmbh.eu

1. Overview

At CORE MOTORSPORTS GMBH, we want you to be fully satisfied with your purchase. If your order arrives damaged, defective, or is not what you expected, we are here to help. This Returns & Refund Policy explains your rights and options when requesting a return, replacement, or refund.

2. Eligibility for Returns

  • Items may be returned within 30 days of delivery.
  • Products must be unused, in original packaging, and in resellable condition.
  • A proof of purchase (order confirmation or receipt) is required.
  • Vehicles such as ATVs, UTVs, and motorcycles that have been used or registered cannot be returned unless defective.
  • Custom orders, clearance items, and gift cards are non-refundable.

3. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Contact us at info@coremotorsportsgmbh.eu within 48 hours of delivery.
  2. Provide photos or videos of the damage or defect.
  3. We will arrange a replacement or refund after reviewing your claim.

4. Refunds

  • Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
  • Refunds are issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

5. Exchanges

If you wish to exchange an item for a different size, model, or product, please contact us. We will arrange an exchange if stock is available.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

7. Order Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund. After this period, cancellations may incur restocking or administrative fees, especially for large vehicles and special orders.

8. How to Request a Return

To start a return, contact us with the following information:

  • Full Name
  • Order Number
  • Contact Information
  • Reason for Return
  • Photos (if applicable)

Send your request to: info@coremotorsportsgmbh.eu

9. Contact Us

If you have questions about our Returns & Refund Policy or need assistance, reach out to us:

📍 CORE MOTORSPORTS GMBH
Bahnhofstraße 24, 92318 Neumarkt, Germany
📞 +49 1521 6729629
📧 info@coremotorsportsgmbh.eu

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