CORE MOTORSPORTS GMBH
Company Registration Number: VR5591 AACHEN
Address: Bahnhofstraße 24, 92318 Neumarkt, Germany
Tel: +49 1521 6729629
Email: info@coremotorsportsgmbh.eu
1. Introduction
Thank you for shopping with CORE MOTORSPORTS GMBH. This Shipping Policy outlines how we process, package, and deliver your orders. By placing an order through our store, you agree to the terms below.
2. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
- Customers will receive a confirmation email with order details and tracking information once the order has been shipped.
3. Shipping Locations
We ship products throughout Germany, across Europe, and internationally. Please contact us if you are unsure about delivery availability in your region.
4. Shipping Methods & Delivery Times
We use trusted logistics partners (such as DHL, UPS, FedEx, and other freight carriers) to ensure safe and timely delivery.
- Germany: 2–5 business days
- EU Countries: 5–10 business days
- International Orders: 7–15 business days (depending on customs clearance)
Please note: Delivery times are estimates and may vary due to weather conditions, customs processing, or carrier delays.
5. Shipping Costs
- Shipping costs are calculated at checkout based on weight, size, and destination.
- Large or heavy vehicles (such as ATVs, UTVs, and dirt bikes) may incur additional freight charges.
- Promotional free shipping offers apply only when stated on our website.
6. Customs, Duties & Taxes
For international orders outside the EU, customers are responsible for any customs duties, taxes, or import fees charged by their local authorities. We recommend checking with your local customs office for details before placing an order.
7. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can track your package online through the carrier’s website.
8. Damaged or Lost Packages
We take great care in packaging your order to prevent damage.
- If your order arrives damaged, please contact us within 48 hours with photos of the damage.
- If your package is lost in transit, we will work with the carrier to resolve the issue.
9. Pre-Orders & Backorders
Some vehicles and accessories may be available on pre-order or backorder. Customers will be informed of estimated delivery dates before confirming their order.
10. Contact Us
For shipping inquiries, please contact us:
📍 CORE MOTORSPORTS GMBH
Bahnhofstraße 24, 92318 Neumarkt, Germany
📞 +49 1521 6729629
📧 info@coremotorsportsgmbh.eu